• Faced with the emergence of new client needs, it’s inevitable to strengthen our teams knowhow.
   
 
  • Eneria, N°1 player in the energy industry. Wherever you are – Follow our news.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • We offer our customers comprehensive, competitively priced and environmentally friendly solutions that meet their power generation and engine needs.
  • We are committed to integrating and retaining our employees as we help them develop and hone their skills.
  • Like our competitors, Caterpillar supplies engines that meet government regulations on harmful emissions.
  • We conduct studies on the best ways to install and adapt Caterpillar engines designed for a wide range of applications in industry, rail transportation, agriculture, oil & gas exploration and development and marine engines.
  • Since 1929, we have been dealing Caterpillar generator sets with one overriding objective: meeting the auxiliary, primary and uninterruptible power generation needs of our customers.
  • We know that your business requires more than just high-quality products. That's why you can count on us for a full range of services and maintenance support, whatever the application.
  • Like its sister companies Bergerat Monnoyeur, Aprolis and Magellan, Eneria is a member of the Monnoyeur Group.
  • On the forefront of renewable energy and energy efficiency, we are well-positioned to address energy transition issues.
  • With a wide range of Caterpillar marine diesel engines, we offer the best technology, and provide the solution best suited to your project as well as impeccable post-sales service.
  • We offer you a wide range of Caterpillar diesel engines in many different versions designed for industrial or railway applications.
  • Continuous oil production requires facilities that are as reliable as possible. To meet this requirement, we make our expertise available to oil industry players.
  • We offer the complete line of marine engines, auxiliary engines, propulsion engines and generator sets.
  • Our Caterpillar marine engines are suited to a variety of applications. Our testimonials speak for themselves.
  • No matter how demanding your activity, we provide a comprehensive range of service and maintenance products.
  • We offer you the complete line of Caterpillar diesel engines in many different versions.
  • Our Caterpillar industrial engines are suited to many fields. Our testimonials prove it.
  • Whatever your machine and whatever its application, we offer you a comprehensive range of service and maintenance packages.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • Whether it's engine-driven fire pumps, compressors or generator sets, we provide you with our expertise in many applications.
  • Our Caterpillar engines are suited to the oil and oil-services industries.
  • We provide our know-how to onshore and offshore oil industry players anywhere in the world.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • The global shipping industry must comply with programmes intended to reduce emissions from all diesel-propelled ships.
  • Building on decades of innovation and expertise in the field of diesel engines, Caterpillar is ahead of the game and offers the best technology.
  • Applying technologies systematically meets our customers’ expectations for productivity, fuel efficiency, reliability and service life.
  • Whether stationary or mobile sets with outputs from 10 kW to 4,000 kW, we distribute and install Caterpillar generator sets in any configuration, whether containerised or in buildings, in any environment and climate around the world.
  • Whether gas or biogas, from 60 kWe to 4,500 kWe we install Caterpillar generator sets that meet your heating, cooling or power needs.
  • Our uninterruptible power systems stand out for their reliability and automatic protection against a full range of power events.
  • We have a complete range of diesel generator sets including standard, soundproof, stationary or mobile models with outputs from 10 kVA to 4,000 kVA.
  • Our Caterpillar diesel generator sets are suited to a variety of applications. Our testimonials prove it.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • We offer a complete line of gas generator sets adapted for any type of gas with outputs from 60 kWe to 4,500 kWe.
  • Caterpillar gas and biogas generator sets are suited to a variety of applications. Our testimonials prove it.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • We offer a complete range of dynamic and static UPS systems for stand-alone operation or linked with a generator set.
  • Our UPS are suited to a variety of applications. Our testimonials prove it.
  • Our national network, formed by expert teams specialising in the field of energy, is ready to take on your projects with gusto.
  • Whatever your business or application, we guarantee availability and fast delivery of your spare parts.
  • We offer solutions that can improve every aspect of your business, enabling you to work faster and more productively than ever before.
  • Caterpillar parts are built for durability, reliability, productivity, reuse and less environmental impact.
  • With our reconditioned and remanufactured products, you get as-new quality at a reduced cost.
  • Thanks to our oil analysis programme, we help customers analyse, predict and take informed decisions on maintenance needs.
  • Whatever your needs, our business engineers and technicians are standing by to serve you.
  • Faced with the emergence of new client needs, it’s inevitable to strengthen our teams knowhow.
  • As Caterpillar's exclusive dealer in France and in several other countries, we provide sales, service and maintenance of generator sets, UPS and motors.
  • Our commitments are the central focus of our corporate history and the core strength of our day-to-day activities.
  • TopImage
  • The investment you make in your equipment is all the more profitable when it is operated safely by qualified personnel. To achieve this, we offer you dedicated training programmes.
  • The investment you make in your equipment is all the more profitable when it is operated safely by qualified personnel. To achieve this, we offer you dedicated training programmes.
  • The investment you make in your equipment is all the more profitable when it is operated safely by qualified personnel. To achieve this, we offer you dedicated training programmes.
  • We know that your business requires more than just high-quality products. That's why you can count on us for a full range of services and maintenance support, whatever the application.
  • TopImage
  • No matter how demanding your activity, we provide a comprehensive range of service and maintenance products.
  • No matter how demanding your activity, we provide a comprehensive range of service and maintenance products.
  • Here you will find all the necessary information to design your projects and to answer all installation questions about Cat® diesel gensets.
   
 
  • Eneria, N°1 player in the energy industry. Wherever you are – Follow our news.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • We offer our customers comprehensive, competitively priced and environmentally friendly solutions that meet their power generation and engine needs.
  • We are committed to integrating and retaining our employees as we help them develop and hone their skills.
  • Like our competitors, Caterpillar supplies engines that meet government regulations on harmful emissions.
  • We conduct studies on the best ways to install and adapt Caterpillar engines designed for a wide range of applications in industry, rail transportation, agriculture, oil & gas exploration and development and marine engines.
  • Since 1929, we have been dealing Caterpillar generator sets with one overriding objective: meeting the auxiliary, primary and uninterruptible power generation needs of our customers.
  • We know that your business requires more than just high-quality products. That's why you can count on us for a full range of services and maintenance support, whatever the application.
  • Like its sister companies Bergerat Monnoyeur, Aprolis and Magellan, Eneria is a member of the Monnoyeur Group.
  • On the forefront of renewable energy and energy efficiency, we are well-positioned to address energy transition issues.
  • With a wide range of Caterpillar marine diesel engines, we offer the best technology, and provide the solution best suited to your project as well as impeccable post-sales service.
  • We offer you a wide range of Caterpillar diesel engines in many different versions designed for industrial or railway applications.
  • Continuous oil production requires facilities that are as reliable as possible. To meet this requirement, we make our expertise available to oil industry players.
  • We offer the complete line of marine engines, auxiliary engines, propulsion engines and generator sets.
  • Our Caterpillar marine engines are suited to a variety of applications. Our testimonials speak for themselves.
  • No matter how demanding your activity, we provide a comprehensive range of service and maintenance products.
  • We offer you the complete line of Caterpillar diesel engines in many different versions.
  • Our Caterpillar industrial engines are suited to many fields. Our testimonials prove it.
  • Whatever your machine and whatever its application, we offer you a comprehensive range of service and maintenance packages.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • Whether it's engine-driven fire pumps, compressors or generator sets, we provide you with our expertise in many applications.
  • Our Caterpillar engines are suited to the oil and oil-services industries.
  • We provide our know-how to onshore and offshore oil industry players anywhere in the world.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • The global shipping industry must comply with programmes intended to reduce emissions from all diesel-propelled ships.
  • Building on decades of innovation and expertise in the field of diesel engines, Caterpillar is ahead of the game and offers the best technology.
  • Applying technologies systematically meets our customers’ expectations for productivity, fuel efficiency, reliability and service life.
  • Whether stationary or mobile sets with outputs from 10 kW to 4,000 kW, we distribute and install Caterpillar generator sets in any configuration, whether containerised or in buildings, in any environment and climate around the world.
  • Whether gas or biogas, from 60 kWe to 4,500 kWe we install Caterpillar generator sets that meet your heating, cooling or power needs.
  • Our uninterruptible power systems stand out for their reliability and automatic protection against a full range of power events.
  • We have a complete range of diesel generator sets including standard, soundproof, stationary or mobile models with outputs from 10 kVA to 4,000 kVA.
  • Our Caterpillar diesel generator sets are suited to a variety of applications. Our testimonials prove it.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • We offer a complete line of gas generator sets adapted for any type of gas with outputs from 60 kWe to 4,500 kWe.
  • Caterpillar gas and biogas generator sets are suited to a variety of applications. Our testimonials prove it.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • We offer a complete range of dynamic and static UPS systems for stand-alone operation or linked with a generator set.
  • Our UPS are suited to a variety of applications. Our testimonials prove it.
  • Our national network, formed by expert teams specialising in the field of energy, is ready to take on your projects with gusto.
  • Whatever your business or application, we guarantee availability and fast delivery of your spare parts.
  • We offer solutions that can improve every aspect of your business, enabling you to work faster and more productively than ever before.
  • Caterpillar parts are built for durability, reliability, productivity, reuse and less environmental impact.
  • With our reconditioned and remanufactured products, you get as-new quality at a reduced cost.
  • Thanks to our oil analysis programme, we help customers analyse, predict and take informed decisions on maintenance needs.
  • Whatever your needs, our business engineers and technicians are standing by to serve you.
  • Faced with the emergence of new client needs, it’s inevitable to strengthen our teams knowhow.
  • As Caterpillar's exclusive dealer in France and in several other countries, we provide sales, service and maintenance of generator sets, UPS and motors.
  • Our commitments are the central focus of our corporate history and the core strength of our day-to-day activities.
  • TopImage
  • The investment you make in your equipment is all the more profitable when it is operated safely by qualified personnel. To achieve this, we offer you dedicated training programmes.
  • The investment you make in your equipment is all the more profitable when it is operated safely by qualified personnel. To achieve this, we offer you dedicated training programmes.
  • The investment you make in your equipment is all the more profitable when it is operated safely by qualified personnel. To achieve this, we offer you dedicated training programmes.
  • We know that your business requires more than just high-quality products. That's why you can count on us for a full range of services and maintenance support, whatever the application.
  • TopImage
  • No matter how demanding your activity, we provide a comprehensive range of service and maintenance products.
  • No matter how demanding your activity, we provide a comprehensive range of service and maintenance products.
  • Here you will find all the necessary information to design your projects and to answer all installation questions about Cat® diesel gensets.
   
 
  • Eneria, N°1 player in the energy industry. Wherever you are – Follow our news.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • We offer our customers comprehensive, competitively priced and environmentally friendly solutions that meet their power generation and engine needs.
  • We are committed to integrating and retaining our employees as we help them develop and hone their skills.
  • Like our competitors, Caterpillar supplies engines that meet government regulations on harmful emissions.
  • We conduct studies on the best ways to install and adapt Caterpillar engines designed for a wide range of applications in industry, rail transportation, agriculture, oil & gas exploration and development and marine engines.
  • Since 1929, we have been dealing Caterpillar generator sets with one overriding objective: meeting the auxiliary, primary and uninterruptible power generation needs of our customers.
  • We know that your business requires more than just high-quality products. That's why you can count on us for a full range of services and maintenance support, whatever the application.
  • Like its sister companies Bergerat Monnoyeur, Aprolis and Magellan, Eneria is a member of the Monnoyeur Group.
  • On the forefront of renewable energy and energy efficiency, we are well-positioned to address energy transition issues.
  • With a wide range of Caterpillar marine diesel engines, we offer the best technology, and provide the solution best suited to your project as well as impeccable post-sales service.
  • We offer you a wide range of Caterpillar diesel engines in many different versions designed for industrial or railway applications.
  • Continuous oil production requires facilities that are as reliable as possible. To meet this requirement, we make our expertise available to oil industry players.
  • We offer the complete line of marine engines, auxiliary engines, propulsion engines and generator sets.
  • Our Caterpillar marine engines are suited to a variety of applications. Our testimonials speak for themselves.
  • No matter how demanding your activity, we provide a comprehensive range of service and maintenance products.
  • We offer you the complete line of Caterpillar diesel engines in many different versions.
  • Our Caterpillar industrial engines are suited to many fields. Our testimonials prove it.
  • Whatever your machine and whatever its application, we offer you a comprehensive range of service and maintenance packages.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • Whether it's engine-driven fire pumps, compressors or generator sets, we provide you with our expertise in many applications.
  • Our Caterpillar engines are suited to the oil and oil-services industries.
  • We provide our know-how to onshore and offshore oil industry players anywhere in the world.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • The global shipping industry must comply with programmes intended to reduce emissions from all diesel-propelled ships.
  • Building on decades of innovation and expertise in the field of diesel engines, Caterpillar is ahead of the game and offers the best technology.
  • Applying technologies systematically meets our customers’ expectations for productivity, fuel efficiency, reliability and service life.
  • Whether stationary or mobile sets with outputs from 10 kW to 4,000 kW, we distribute and install Caterpillar generator sets in any configuration, whether containerised or in buildings, in any environment and climate around the world.
  • Whether gas or biogas, from 60 kWe to 4,500 kWe we install Caterpillar generator sets that meet your heating, cooling or power needs.
  • Our uninterruptible power systems stand out for their reliability and automatic protection against a full range of power events.
  • We have a complete range of diesel generator sets including standard, soundproof, stationary or mobile models with outputs from 10 kVA to 4,000 kVA.
  • Our Caterpillar diesel generator sets are suited to a variety of applications. Our testimonials prove it.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • We offer a complete line of gas generator sets adapted for any type of gas with outputs from 60 kWe to 4,500 kWe.
  • Caterpillar gas and biogas generator sets are suited to a variety of applications. Our testimonials prove it.
  • Our national network, formed by expert teams specialising in the fields of energy and engines, is ready to take on your projects with gusto.
  • We offer a complete range of dynamic and static UPS systems for stand-alone operation or linked with a generator set.
  • Our UPS are suited to a variety of applications. Our testimonials prove it.
  • Our national network, formed by expert teams specialising in the field of energy, is ready to take on your projects with gusto.
  • Whatever your business or application, we guarantee availability and fast delivery of your spare parts.
  • We offer solutions that can improve every aspect of your business, enabling you to work faster and more productively than ever before.
  • Caterpillar parts are built for durability, reliability, productivity, reuse and less environmental impact.
  • With our reconditioned and remanufactured products, you get as-new quality at a reduced cost.
  • Thanks to our oil analysis programme, we help customers analyse, predict and take informed decisions on maintenance needs.
  • Whatever your needs, our business engineers and technicians are standing by to serve you.
  • Faced with the emergence of new client needs, it’s inevitable to strengthen our teams knowhow.
  • As Caterpillar's exclusive dealer in France and in several other countries, we provide sales, service and maintenance of generator sets, UPS and motors.
  • Our commitments are the central focus of our corporate history and the core strength of our day-to-day activities.
  • TopImage
  • The investment you make in your equipment is all the more profitable when it is operated safely by qualified personnel. To achieve this, we offer you dedicated training programmes.
  • The investment you make in your equipment is all the more profitable when it is operated safely by qualified personnel. To achieve this, we offer you dedicated training programmes.
  • The investment you make in your equipment is all the more profitable when it is operated safely by qualified personnel. To achieve this, we offer you dedicated training programmes.
  • We know that your business requires more than just high-quality products. That's why you can count on us for a full range of services and maintenance support, whatever the application.
  • TopImage
  • No matter how demanding your activity, we provide a comprehensive range of service and maintenance products.
  • No matter how demanding your activity, we provide a comprehensive range of service and maintenance products.
  • Here you will find all the necessary information to design your projects and to answer all installation questions about Cat® diesel gensets.
   

Customer Service Coordinator

Op zoek naar een dynamische baan met een flinke brok verantwoordelijkheid? Heb je technisch talent en interesse voor de wereld van dieselmotoren, noodstroomgroepen en WKK-installaties? Dan is onze job van Customer Service Coordinator Industry echt iets voor jou. Tip: ga ervoor want wij zijn jouw perfecte match! Lees onze vacature, solliciteer en misschien tot binnenkort!

Functie

Als Customer Service Coordinator Industry ben je het bevoorrechte contactpunt van onze klanten en stuur je de meest geschikte technicus naar de correcte plaats. Daar hoort natuurlijk een portie administratie en logistiek bij. Je bent verantwoordelijk voor jouw team van field service techniekers die je aanstuurt en opvolgt. People management is dus dagelijkse kost. Je zorgt voor een gestroomlijnde communicatie tussen onze klanten en alle betrokken ENERIA-afdelingen om zo een uitstekende service te garanderen.
Dit is een overzicht van je dagelijkse missies:

Plannen van onderhouds- en herstellingsopdrachten.

  • Eerste aanspreekpunt voor onze Industry-klanten.
  • Stellen van een eerste telefonische diagnose.
  • Preventieve, curatieve, garantie- contract- en regiewerken voor de toegewezen klanten inplannen en opvolgen.
  • Techniekers inplannen om de geplande/toegewezen werken uit te voeren.
  • Controle van de terugname van (on)gebruikte onderdelen en de facturatie voorbereiden.
  • Bestellen van de nodige onderdelen en speciale gereedschappen in functie van de uit te voeren werken.
  • Beheer contacten met leveranciers.
  • Controleren/bijsturen/opstellen rapport voor afsluiting job en/of claim.
  • Behandeling van de offerteaanvragen van de klant zelf of deze doorgeven aan de Service Advisor of aan de Sales-divisie.

Aansturen technici/people management.

  • Bepalen wie er welke werken gaat uitvoeren in functie van de geplande afwezigheden en competenties van de techniekers.
  • Bepalen of er al dan niet overuren gepresteerd worden.
  • Ondersteuning van de techniekers, eventueel i.s.m. met technische dienst.
  • Controle van de rapportering en puntingen van de techniekers.
  • Voorbereiding (en voeren) van de ontwikkelingsgesprekken met jouw techniekers.
  • Met jouw professionele opvolging van de interventies zorg je je voor een positief bedrijfsimago.


Kwaliteitsverbetering & rapportering.

  • Verbeteringsvoorstellen formuleren voor nog efficiëntere interventies/werken.
  • Updaten van de verschillende informatiebronnen (bv. CRM zoals Salesforce) over de uitgevoerde werken en de klanten.
  • Een kostenefficiënt beheer van de uit te voeren taken.


Communicatie.

  • Aanspreekpunt oor onze Industry-klanten.
  • Je bent mee met de moderne communicatietechnologieën en volgt de installaties/motoren via telemetrie (afstandsbewaking).
  • Garanderen van een goede doorstroming van de info/vragen binnen ENERIA.
  • Verzekeren van de permanentie tijdens de kantooruren (+ mogelijkheid om in een wachtdienst te stappen).


Profiel

Techniek en klantgerichtheid zitten in jouw DNA. Je staat sterk in je schoenen, hebt de nodige communicatie skills en bent niet vies van uitdagingen. Je wil een team van techniekers dagelijks aansturen om bij elke interventie het beste van zichzelf te geven. Je hebt een duidelijke visie op jouw job, op jouw team en jouw service. De eigen expertise constant doen evolueren, zin voor initiatief, assertiviteit en nieuwsgierigheid zijn basiselementen om te groeien en te bloeien als Customer Service Coordinator Industry.
Verder beschik je over de volgende competenties:

  • Een A2-diploma (of hoger) elektromechanica, autotechnieken, elektriciteit, mechanica of gelijkwaardig door ervaring.
  • Minstens 3 jaar relevante ervaring als field technieker is een pluspunt.
  • Kennis van verbrandingsmotoren en elektrische systemen.
  • Kennis van specifieke onderhoudswerkzaamheden.
  • Tweetalig NL/FR zijn met een professionele beheersing van het Frans + een zeer goede kennis van technisch Engels.
  • People management.
  • Klantgericht zijn en hun noden begrijpen.
  • Constructieve houding t.a.v. klanten en collega’s.
  • Zich kunnen inleven in de situatie van klanten en collega’s en op een gepaste manier reageren.
  • Betrouwbaarheid.
  • Een teamplayer zijn.
  • Communiction skills.
  • In alle omstandigheden een overzicht van de situatie hebben en het hoofd koel houden.
  • Vlot en professioneel communiceren met verschillende partners, ook in moeilijke omstandigheden.
  • Creatief, proactief, stressbestendig, geëngageerd en polyvalent zijn.
  • Analytische geest.
  • Vlot werken met de courante Office-toepassingen, e-mail en internet.

Aanbod

Een uitdagende en veelzijdige job met ruimte voor eigen initiatief. ENERIA is een gezonde divisie binnen een bedrijf in volle groei dat dagelijks werk maakt van de ontwikkeling van elke medewerker en van een fijne werksfeer.
Verder bieden wij je:

  • Een job bij een van de marktleiders in de sector van high level dieselmotoren, elektrogeengroepen, warmtekrachtkoppeling en UPS-installaties.
  • Een baan binnen een bedrijf waar kwaliteit en service prioriteiten zijn.
  • Een contract voor onbepaalde duur met aantrekkelijk salaris en extralegale voordelen zoals bedrijfswagen met tankkaart, groeps-, hospitalisatieverzekering, maaltijdcheques, laptop, smartphone en Flex Income Plan, enz.
  • Opleidingen.
  • Mooie doorgroeimogelijkheden.
  • Collega’s op wie je kan rekenen.
  • Internationale contacten bij Caterpillar en de Groupe Monnoyeur.

Bel naar de HR-afdeling op het nummer 02/689 22 47 of mail naar jobs@bmbe.be